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Control Network Call Outs

We go way beyond the simple fix-and-repair, delivering the personalised attention and industrial expertise you need to keep your equipment up and running. We understand the complex equipment and systems that drive your success – and we know how to fix them, fast and efficiently.

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Full-service industrial plant performance enhancement

When critical facility systems break down, we are there to help with 24-hour emergency equipment repair services for various types of industries. We have a wealth of internal knowledge and expertise which our customers can leverage to ensure optimal equipment and software performance.

Control Network Call Outs

At IDX, we have a professional team of enthusiastic and qualified support engineers with many years of experience in the field. They are specialised in repairing complicated breakdowns at various types of facilities, industries, and plants.

Our experts have the correct knowledge and tools for repairing breakdowns immediately on site.

Technologies that we support

PROFIBUS • PROFINET • AS-Interface • Modbus RTU / TCP • CAN (CANopen, J1939) • Ethernet/IP • DeviceNet • OPC •  Foundation Fieldbus • CC-Link

Benefits of hiring us for your call outs

Drive Performance

We can help save you time and reduce stress with world-class support.

Minimise Downtime

Reduction in downtime and the associated lost production and costs.

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Reporting and Analysis

A detailed report issued with specific recommendations.

Our Call Out Offerings

Standard Callout

Got a noncritical but persistent issue on your network that you want to take care of?

Our highly experienced and certified engineers are the people to call, they have the necessary tools, knowledge, and site experience to sort out your issues as quickly as possible.

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Emergency Callout

Got a critical issue on your network that is causing downtime or damage to your equipment?

Our highly experienced and certified engineers are the people to call, they have the necessary tools, knowledge, and site experience to sort out your issues as quickly as possible.

Network Assurance

We will ensure your network is up and running quickly, safely, and efficiently to minimise disruption to your environment. We also carry out testing to ensure our installed solution meets the specification.

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