PROFINET Site Audits, Callouts and Emergency Callouts


Having problems with your PROFINET Network on site call on the PROFINET Experts to give you a helping hand.  Our Engineers have extensive experience on auditing and troubleshooting PROFINET Networks.  We will quickly get to the root of the problem.


PROFINET Site Audits


PROFINET Network failures often lead to production loss as a result of unplanned downtime whether this is due to incorrect installation practices, interference, faulty devices or network timing parameters. 

So how can you guarantee that your contractors have done a good job? Make the contract subject to a Certification Inspection by a Certified PROFINETS Engineer through a PROFINET International Competence Centre (PICC)! 

Our IDX Academy is a Certified PROFINET International Training (PITC) and PROFINET International Competence Centre (PICC). Over 10 years old and still the only one in Africa!


Why conduct an audit?


A comprehensive network audit will give insight into any problem areas within your PROFINET network. A scheduled network audit is an extremely effective way to be proactive and identify and prevent faults before they occur, ultimately preventing losses as a result of downtime.


Benefits of completing an audit


  • Reduction in downtime and the associated lost production and costs

  • Detailed information about network interference, risks, and corrective actions

  • A detailed report issued with specific recommendations

  • Proactive approach ensuring your network remains in its healthiest state

  • Ensuring contractor installations meets PROFINET international guideline


How often should an audit be conducted?


We recommend that an annual audit is conducted on each of your PROFINET networks. Also, any planned network changes (expansion, reduction, re-routing) should be subjected to an audit being conducted before and after any changes to ensure that the health of your PROFINET network is not compromised in any way.


The PICC (PROFINET International Competence Centre) falls under the ;IDX Academy. The ;IDX Academy offers the following services in-line with the maintenance and adoption of PROFINET on the African continent:


• Certified technical training • Email, telephonic and web support • Network audits and troubleshooting services

•  Up-to-date database for service suppliers, users, and common problems


External Audits - Analysis completed by IDX


One of our highly experienced Certified PROFINET Engineers will conduct a full network inspection and evaluate each element of the installation, ensuring that your network complies with the latest PROFINET installation requirements. On completion of the audit, a full audit report will be compiled, highlighting any recommendations / corrective actions that should be addressed, either immediately or during the next available network shutdown.


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Internal Audits - Analysis completed by your company


The purpose of internal auditing is to provide independent assurance that risk management, governance, and internal control processes are operating effectively. Gain an understanding of how to conduct an internal audit. Learn the audit conventions for efficiently preparing, performing, reporting, and following-up. We will teach you the best practices so that you or an employee can complete an audit.


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PROFINET Call Outs (Standard & Emergency)


There are some situations where no matter your level of training, a problem is just a little too elusive. In such a situation, it's time to call on those who eat, speak and dream industrial communication protocols.


Standard Call Out


Got a non critical but niggling issue on your PROFINET Network you want to take care of?  Our highly experienced Certified PROFINET Engineers are the people to call, they have the necessary tools, knowledge and site experience to sort out your issues as quickly possible.


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Emergency Call Out


Got a critical issue on your PROFINET causing downtime or damage to your equipment?  Our highly experienced Certified PROFINET Engineers are the people to call, they have the necessary tools, knowledge and site experience to sort out your issues as quickly possible.


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Onsite Troubleshooting and Support


We can solve a wide range of faults immediately. This prevents long-term downtime, severe losses and ensures the continuity of your network. Our PROFINET experts are at your disposal to get your network up and running as quickly as possible. 


At IDX, we have a professional team of enthusiastic and qualified support engineers with many years of experience in the field. They are specialised in repairing complicated PROFINET breakdowns at various types of facilities, industries, and plants. Our experts have all the right knowledge and tools for repairing the breakdown directly on-site.


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